Frequently Asked Questions

Cheesman Wildcrest Condos Community Frequently Asked Questions

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All interior and exterior modifications or improvements should be approved through the community association’s Board of Directors. Please submit your request in Townsquare under “Architectural” and submit your request.

Where do I find my community's architectural modification request form?

(If in TownSq Documents) The architectural modification request form can be found under the Documents section of TownSq.

What's the process for submitting the application? How long does it take to get approval?

A response from the committee may take as many as 30-days from the date of submission although there is no guarantee of approval. Once the application is submitted it will be reviewed by the Architectural Committee. This committee of volunteer homeowners or the Board of Directors will review each submission to determine that the request follows the Country Lane Association’s architectural guidelines.

Please ensure that you provide as much information as possible with your application to avoid delays.

Owners are encouraged to attend the BOD meetings to discuss a pending ACC requests as needed.

What is the status of my application?

All Status updates of the ACC Requests will be sent to the owners via US mail as they are completed. The steps are as follows: Submitted, In Process, Approved or Approved with Conditions, Denied or More Information Requested, owners will get a notice of each step.

Board Meetings

How do I find out when the next Board meeting takes place?

BOARD MEETINGS: Held monthly on the 4th Wednesday at 6:00pm via Zoom.

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The Association maintains: By the Association. Except as provided above, the Association will maintain, replace and improve as a Common Expense all Common Elements, including any Limited Common Elements, but excluding any improvements made to a Limited Common Element by the Owner or the Owner's predecessor. This responsibility will include:

structural integrity of the building, including foundations;
siding on the exterior of the building;
roofs, roof decking, roof trusses, gutters and downspouts;
painting and staining of the exterior window frames, windows and screens, as may be necessary.
painting and staining of the exterior surface of the door from the Unit to the hallway entry and its frame;
(f) central hot water heaters and associated pipes, lines, ducts, conduits or other apparatus, whether located within or outside the boundaries of the Units;
(g) central heating and cooling systems, including the central boiler and air conditioner unit, fan coils, compressors, thermostats, and associated pipes, lines, ducts, conduits or other apparatus, whether located within or outside the boundaries of the Units;
all plumbing pipes, lines, ducts, conduits or other apparatus serving more than
all communications, television, telephone, cable and electrical lines, receptacles and boxes serving more than one unit.

If, during the course of performing its maintenance responsibilities hereunder, the Association discovers that maintenance, repair or replacement is required of an item which is the Owner's responsibility, and the maintenance, repair or replacement must be performed for the Association to properly complete its maintenance project, then the Association may perform the work on behalf of the Owner and at the Owner's sole expense, without prior notice to the Owner, the maintenance repair or replacement being deemed an emergency situation.

If the Association determines that the need for maintenance or repair of the Common Elements is caused through the willful or negligent act of any Owner, or Resident or their family, guests, lessees, or invitees, then the Association may assess the cost of the maintenance, repair, or replacement against the Owner's or Resident's Unit, which also will become the Owner's personal obligation, a lien against the Unit, and will be collected as provided in this Declaration for the collection of assessments.

Homeowners are responsible to maintain: Each Owner is obligated to maintain and keep in good repair all portions of his Unit, except any portion of a Unit which is expressly made the Association's maintenance obligation as set forth below. This maintenance responsibility includes the responsibility to maintain, repair, replace or improve the following:

the materials making up the finished surfaces of the walls, floors and ceilings, including, but not limited to plaster, drywall, paneling, wallpaper, paint, wall and floor tile, carpet and flooring (but not including the sub-flooring in the lowermost floor of the Unit);
all glass surfaces (including exterior cleaning), provided that the Association's insurance may provide coverage for certain damage;
windows, window frames and hardware on the window interiors, including casings and locks;
all doors, doorways, door frames, and hardware that are part of the entry system of the Unit (except for periodic painting or staining of the exterior surface of the door from the Unit to the hallway and its frame);
all plumbing, electrical and utility pipes, lines, ducts, conduits, or other apparatus which serve only the Unit, whether located within or outside the boundaries of the Unit, provided that the Owner is only responsible for the maintenance of tub/shower drain pipes and tub/shower overflow pipes (and gaskets) to the point where they connect with a main line serving more than one Unit and the Association is responsible for maintenance, repair and replacement after that point;
any fireplace (including the chimney, chimney cap, flue and firebox, but not including the concrete around the chimney, which will be the Association's responsibility) that serves the Unit;
all communications, television, telephone, cable and electrical lines, receptacles and boxes serving only the Unit, whether located within or outside the boundaries of the Unit;
balcony, balcony decking, balcony railing, patios and decks appurtenant to Unit, provided that Owner is responsible only for maintenance and the Association is responsible for repair, replacement and improvement of such items, as the Association deems necessary;
locks on storage areas appurtenant or assigned to Unit;
utility meters and breaker boxes serving the Unit;
any gypcrete existing as part of the flooring system of the Unit; and
any improvements to the Unit and/or the Common Elements made by the Owner or the Owner's predecessor. Every Owner is responsible to determine what improvements have been made to the Unit and/or associated Common Elements by any predecessor-in-interest.

ADDITIONAL OWNER RESPONSIBILITIES:

(a) to keep in a neat, clean and sanitary condition any Limited Common Elements serving his Unit, including keeping the patio, balcony or deck appurtenant to the Unit free and clear of snow, ice, and any accumulation of water or other debris;

(b) to perform his responsibility in a manner so as not to unreasonably disturb other persons in other Units;

(c) to promptly report to the Association or its agent any defect or need for repairs, for which the Association is responsible;

(d) to pay for the cost of repairing, replacing, or cleaning up any component of the Community which, although the responsibility of the Association or another Owner, is necessitated by reason of the willful or negligent act of the Owner, his family, tenants or guests, with the cost thereof to be added to and become part of the Owner's next chargeable Assessment;

(e) to repair incidental damage to another Unit or the Common Elements, resulting from performance of work that is the Owner's responsibility. Such repair and subsequent cleaning will be performed based upon a reasonableness standard.

Subject to the maintenance responsibilities herein provided, any maintenance or repair performed on or to the Common Elements by an Owner or Resident which is the Association's responsibility (including, but not limited to landscaping of Common Elements) will be performed at the Owner's or Resident's sole expense and the Owner or Resident will not be entitled to reimbursement from the Association even if the Association accepts the maintenance or repair.

I need to report an exterior and interior maintenance, elevator, HVAC/ boiler, water or roof leak, heat or A/C issue to a common area in the community...

Please reach out to Olivia Marek, Community Manager: By phone at 983-444-0583 (Office) or via email cdbccmanager@goodwin-co.com

What is the trash/waste pick-up schedule for my community?

Trash: Wednesdays

Recycling: E/O Wednesday

Republic Services- 303-286-1200.

What is the bulk pick-up schedule for my community?

Owners will need to contact Republics and schedule a bulk-pick up. The HOA may have a “Community Roll-off Dumpster Event” held where owners are allowed to dispose or certain items.

How do I get electric/gas/water/trash service?

Trash- Contact the Management Company in TownSq.

Gas/ Electric- XCEL ENERGY p: 1-800-481-4700 Emergency- Option 2

Denver Water 303-893-2444

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com or make request in the portal and your community manager or a member of the team will get back with you. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a monthly basis.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the several ways you can reach us:

TownSq App: Submit a request via our web and mobile application.
Olivia Marek, Community Manager: By phone at 983-444-0583 (Office) or via email cdbccmanager@goodwin-co.com
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDCWC- Cheeseman Wildcrest Condos

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDCWC) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDCWC

What is the Management ID?

6587

When is my assessment due?

Assessments are due on the first of the month, considered late if not received by the 15th. Late Fee and/or interest assessed after the 15th day.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone 303-693-2118. Live Chat is available on our website at www.goodwintx.com.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

The COI is available on Townsquare.

You can also contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:

Zurich American Insurance Company

Phone: 303-756-9909

Fax: 303-756-8818

denver@buckner.com

License#: 480397

Owner Information

I’m a new owner, how can I get into the system and obtain a welcome letter?

Send an email to ownertransfers@goodwin-co.com , that department will request a copy of the Owner deed to place on file.

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via www.goodwintx.com, click on Request a Resale Certificate from the home page.

How much does a lender questionnaire cost?

Lender questionnaires can be ordered via www.goodwintx.com, click on Request a Resale Certificate from the home page.

Resale Certificates can be ordered via the Lender questionnaires can be ordered via www.goodwintx.com, click on Request a Resale Certificate from the home page.

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via www.goodwintx.com, click on Request a Resale Certificate from the home page

Rules/Regulations

What is the community's rental/leasing policy?

Owners are responsible for following the Guidelines listed in the Governing Documents of the Associations.

What is the community's pet policy?

Owners are responsible for following the Guidelines listed in the Governing Documents of the Associations.

What is the community's parking policy?

Owners are responsible for following the Guidelines listed in the Governing Documents of the Associations. Street Parking is monitored by the City of Denver.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.